Welcome to Western National Assist Program
0860 400 007

Western National Assist, provides complete peace of mind in the event of a roadside incident.

To ensure you benefit from the service provided by this product call the Assist line in the event of all Road side emergencies and or accidents and a consultant will assist and direct you.

Benefits and features:

Roadside Assist (Press 1)

Provides the following services in the event of a Roadside emergency

Tow-in service to the nearest approved dealership (if under warranty), repair centre in the event of:

  • Mechanical breakdown
  • Electrical breakdown

Accident Assist (Press 2)

Provides the following services in the event of an accident:

Tow in service and costs covered to the nearest approved Panelbeater, storage facility or repair centre in the event of:

  • Accident Damage –  where the vehicle is not drivable
  • Incidents other than an accident or mechanical/electrical breakdown, rendering the vehicle un-drivable or un-roadworthy.

Restrictions, Limitations and Conditions:

Un-road-worthy vehicles are excluded from cover and service.

Service and cover restricted to Comprehensively Insured vehicle or vehicles insured for Fire and Theft only

Weight limits are restricted to the TARE (vehicle without load) as state below.

The costs of any tow services NOT arranged by the ASSIST Call Centre, and/or without prior authorisation by Western, will be restricted to the set rates on the table of limitations below. Towing and storage costs will become the responsibility of the client and only reimbursed once the Insurer is provide with an Invoice

FunctionDescriptionLimit
Mechanical Breakdown Mechanical breakdown not related to an incident or insured peril Only payable to service provider when Assist number is called. No call no cover
Electrical Breakdown Electrical breakdown not related to an incident or insured peril Only payable to service provider when Assist number is called. No call no cover
Accident Damage Damage due to an accident, vehicle < 3500 kg If Assist number not utilised the Insured will be liable to pay the Service provider for Towing & Storage. Upon providing the Insurer with the paid invoice the Insured will be reimbursed to the maximus limit of R 2 500.00
Damage due to an accident, vehicle between 3500 kg & 6000 kg If Assist number not utilised the Insured will be liable to pay the Service provider for Towing & Storage. Upon providing the Insurer with the paid invoice the Insured will be reimbursed to the maximum limit of R 3 000.00
Damage due to an accident, vehicle > 6000 kg If Assist number not utilised the Insured will be liable to pay the Service provider for Towing & Storage. Upon providing the Insurer with the paid invoice the Insured will be reimbursed to the maximum limit of R 15 000.00
Damage due to an accident, trailer, tractor, other commercial vehicle If Assist number not utilised the Insured will be liable to pay the Service provider for Towing & Storage. Upon providing the Insurer with the paid invoice the Insured will be reimbursed to the maximum limit of R 15 000.00
Accident scene clear up If Assist number not utilised the Insured will be liable to pay the Service provider. Upon providing the Insurer with the paid invoice the Insured will be reimbursed to the maximum limit of R 15 000.00
Incident Damage Damage due to an incident, other than an accident or mechanical/electrical breakdown, rendering the vehicle un-drivable or un-roadworthy. Vehicle < 3500 kg If Assist number not utilised The Insured will be liable to pay the Service provider for Towing & Storage. Upon providing the Insurer with the paid invoice the Insured will be reimbursed to the maximum limit of R 2 500.00
Damage due to an incident, other than an accident or mechanical/electrical breakdown, rendering the vehicle un-drivable or un-roadworthy. Vehicle between 3500 kg & 6000 kg If Assist number not utilised the Insured will be liable to pay the Service provider for Towing & Storage. Upon providing the Insurer with the paid invoice the Insured will be reimbursed to the maximum limit of R 3 000.00
Damage due to an incident, other than an accident or mechanical/electrical breakdown, rendering the vehicle un-drivable or un-roadworthy. Vehicle > 6000 kg If Assist number not utilised the Insured will be liable to pay the Service provider for Towing & Storage. Upon providing the Insurer with the paid invoice the Insured will be reimbursed to the maximum limit of R 15 000.00
Damage due to an incident, other than an accident or mechanical/electrical breakdown, rendering the vehicle un-drivable or un-roadworthy. Trailer, tractor, other commercial vehicle If Assist number not utilised the Insured will be liable to pay the Service provider for Towing & Storage. Upon providing the Insurer with the paid invoice the Insured will be reimbursed to the Maximum limit of R 15 000.00