Welcome to Western National Assist Program
0860 400 007
Western National Assist, provides complete peace of mind in the event of a roadside incident.
To ensure you benefit from the service provided by this product call the Assist line in the event of all Road side emergencies and or accidents and a consultant will assist and direct you.
Benefits and features:
Roadside Assist (Press 1)
Provides the following services in the event of a Roadside Emergency:
Tow-in service to the nearest approved dealership (if under warranty), repair centre in the event of:
- Mechanical breakdown
- Electrical breakdown
Call out assistance is offered for flat battery, flat tyre, out of fuel and when keys have been locked in the vehicle.
Accident Assist (Press 2)
Provides the following services in the event of an accident:
Tow-in service and costs covered to the nearest approved panelbeater, storage facility or repair centre in the event of:
- Accident Damage – where the vehicle is not drivable
- Incidents other than an accident or mechanical/electrical breakdown, rendering the vehicle un-drivable or un-roadworthy.
Restrictions, Limitations and Conditions:
- Un-road-worthy vehicles are excluded from cover and service.
- Service and cover restricted to Comprehensively Insured vehicle or vehicles insured for fire and theft only.
- Weight limits are restricted to the TARE (vehicle without load) as stated below.
- The costs of any tow services NOT arranged by the ASSIST Call Centre, and/or without prior authorisation by Western, will be restricted to the set rates on the table of limitations below. Towing and storage costs will become the responsibility of the client and only reimbursed once the Insurer is provided with an invoice.
| Function | Description | Limit |
|---|---|---|
| Mechanical Breakdown | Mechanical breakdown not related to an incident or Insured peril | Only payable to service provider when Assist number is called. No call no cover |
| Electrical Breakdown | Electrical breakdown not related to an incident or insured peril | Only payable to service provider when Assist number is called. No call no cover |
| Locksmith |
Assistance is provided to unlock your vehicle if the keys are locked in the vehicle (key retrieval) |
The call out fee and one hour’s labour will be covered and all other cost incurred is for your account. |
|
Accident |
Damage due to an accident, vehicle < 3500 kg | If the Assist number is not utilised, the Insured will be liable to pay the service provider for towing and storage. Upon providing the Insurer with the paid invoice, the Insured will be reimbursed to the maximum limit of R2,500.00 |
| Damage due to an accident, vehicle between 3500 kg and 6000 kg | If the Assist number is not utilised, the Insured will be liable to pay the service provider for towing and storage. Upon providing the Insurer with the paid invoice, the Insured will be reimbursed to the maximum limit of R3,000.00 | |
| Damage due to an accident, vehicle > 6000 kg | If the Assist number is not utilised, the Insured will be liable to pay the service provider for towing and storage. Upon providing the Insurer with the paid invoice, the Insured will be reimbursed to the maximum limit of R15,000.00 | |
| Damage due to an accident, trailer, tractor, other commercial vehicle | If the Assist number is not utilised, the Insured will be liable to pay the service provider for towing and storage. Upon providing the Insurer with the paid invoice, the Insured will be reimbursed to the maximum limit of R15,000.00 | |
| Accident scene clear up | If the Assist number is not utilised, the Insured will be liable to pay the service provider. Upon providing the Insurer with the paid invoice, the Insured will be reimbursed to the maximum limit of R15,000.00 |
